Complaints

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.


Contacting Us

If you have a complain or any questions about any legal disclaimers or disclosures, please write us by mail here:

4300 N University Drive, Suite B102
Lauderhill, Florida 33351

or Call us at (954) 641-8103

Aaron Hassinger photoAaron Hassinger 
Loan Officer - NMLS #1005423 

4300 N University Drive, Suite B102 
Lauderhill, FL 33351

Phone – (954) 641-8103  
Efax – (954) 621-3919
Email: aaron@aaronhassinger.com



Equal Housing Lender logo

AmeriFirst Financial, Inc. (NMLS ID 145368) is an independent mortgage lender and is not affiliated with the Department of Housing and Urban Development (HUD) or the Federal Housing Administration (FHA). 
Not intended for legal or financial advice. Consult your own professionals if such advice is sought.

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